Two precincts, two kinds of machine
Sippy Downs has University of the Sunshine Coast staff and services, schools, research and innovation tenants, medical and professional suites and the town centre. They print reports, forms, student and parent documents and contracts, and scan into research and records systems. Mid size and large A3 multifunctions and shared desktop lasers do the work, and the usual problems are network settings, scan destinations and document feeders under heavy use.
Kunda Park and the industrial streets are home to trade suppliers, building and electrical firms, engineering, warehousing, and vehicle and equipment businesses. Quotes, job sheets, delivery dockets, invoices, drawings and certificates come off A3 copiers, plotters, desktop lasers and label printers. Dust, heat, paper path wear and pages smudged by dirty fusers are what we are called for.
Sippy Downs
Sippy Downs is a planned place and it shows. The campus anchors it, with the schools and the town centre on Sippy Downs Drive, and nearby roads such as Claymore Road hold a mix of professional suites and light commercial. New buildings bring newer machines and newer network arrangements.
Which is our first thought up here. A fit out brings managed Wi-Fi, security rules and a printing system set up by someone in an IT team. When a machine falls off the network, a rule or a certificate is often to blame and not the printer. We report what we found and what to pass on.
Document feeders come second. Offices scanning stacks of forms and student paperwork wear the feeder out, and a slow double feed or a skewed scan gives it away. We fit new feed rollers and a separation pad and clean the glass.
The university and the schools
Education buildings have many users and a shared machine on every floor. Big print runs arrive in bursts. Staples get left behind, folded originals jam the feeder and card stock lands in the wrong tray.
Our suggestion is a check before each teaching period. With the machine idle, the fuser and rollers are inspected, so the problem that would have shown in week three is found in week zero.
Where a fleet contract covers your machine, ring the contract holder about what it includes, and ring us about the rest.
Kunda Park and the industrial streets
The business parks around Kunda Park, Dalton Drive and Sugar Road are full of trade suppliers and workshops, with an office at the front and a yard or warehouse behind. Quoting, accounts and dispatch happen in the office, and its printer takes a beating.
Dust walks in from the yard on boots and through the door. Fuser and fans collect it and the machine runs hotter, and delivery dockets come out smudged. We clean, replace and discuss where the machine stands.
Job sheets and dockets cannot wait. If the machine fails before the trucks leave, work stops. So our one request is to ring early.
Plotters and plans
Some industrial offices keep a wide format printer for drawings, signage or labels. These are the machines we find neglected most, since they are used in bursts. The head clogs, dust gathers in the paper path, and the first plot after a quiet month comes out banded.
Clean and align the head before a big job and not in the middle of it. If banding stays, ring us.
Loading docks, access and the unusual
Industrial sites often have rules we should know about: site induction, closed footwear, visitor sign in. Mention them on the call and we turn up prepared. A machine up a stair or in a mezzanine office is worth a mention too.
Floor standing copiers are heavy. If one needs to be shifted so we can work on it, we ask first.
A visit, start to finish
Ring with the make, the model and the fault. We give our view and the cost, and if you agree we book, usually that day if you call in the morning. The technician reads the counters, finds the fault, repairs it and tests with you.
Our technicians are trained, experienced and certified, with 98% of repairs finished on the first visit. A fault that returns gets fixed again free of charge. We are independent of the makers.
What changes when a building has an IT team
Plenty of organisations in Sippy Downs have their own IT people or a provider on contract. Good news for the network, awkward for the printer. Rules are set centrally, accounts expire on a schedule, and a machine that worked last month stops sending scans because a password rolled over.
We do not try to fix what is not ours. The machine gets repaired and its settings checked, and we write down for your IT team what the copier needs: the address it sends to, the account and port it signs in on, and the protocol it uses. One page like that spares everyone a lot of emails.
If scanning has stopped and your IT team changed something, tell us what. We know how copiers respond to it.
Service before the busy period
Education runs on terms and industry runs on months. Each has a peak, and each pays when a machine fails inside it.
For a school or campus office, the lull before term is the time to book. For a trade office, aim ahead of the financial year end or before Christmas, when quotes and invoices pile up. We read the machine's counters, check rollers, fuser and feeder, and leave you a list of what will probably need replacing over the following six months.
Firmware
Software is a repair part too
Some faults are not a worn part at all. A copier that drops off the network, a scan to email that stops, a panel that freezes on one screen: these can come from firmware, or from a setting that got changed after a power cut. A technician who only carries a screwdriver will swap parts and still have the fault. A good one asks when it started and what changed.
Before any update we note the settings, the address book and the scan destinations, so your staff are not rebuilding them on Monday morning.
- Ask what changed. New cable, new router, a storm, a power cut.
- Save the settings. Address book and scan destinations noted before an update.
- Update only when it helps. Newer is not automatically better.
More for Sunshine Coast offices
Photocopier repairsCopiers fixed at your desk, one call, price agreed first.
Commercial printer repairsCommercial laser printers, label printers and fleets repaired on site.
Plotter serviceHP DesignJet, Canon imagePROGRAF and Epson SureColor plotters repaired on site.Warana and Kunda ParkWarana homes and schools, and the Kunda Park trade counters, warehouses and wholesalers.MaroochydorePrinter and photocopier repairs for the plaza, the new city centre, Cotton Tree and the business parks.
BuderimVillage practices, allied health, home based firms on the ridge.
Kyocera repairsTASKalfa copiers and ECOSYS printers, looked after on site.
Photocopier paper jamsWhy copiers jam, what you can do at the machine and when to ring.Buy, sell and lease
Buy, sell and lease commercial copiers on the Sunshine Coast
We also sell new and second hand commercial copiers and buy used ones. Same team, same technicians.
On the job on the Sunshine Coast
What people ask when they ring
Do you service printers at the University of the Sunshine Coast area?
We service printers and copiers at businesses and offices in Sippy Downs, including the town centre and the roads around the campus. Give us the building and any access rules when you ring.
Can you repair copiers on Kunda Park industrial estates?
Yes. Kunda Park, Dalton Drive, Sugar Road and the streets beside them are all on our run. Mention site induction or gate rules on the call.
My scan to folder stopped after a network change at the office. Can you help?
Yes. The copier settings get checked and we tell you what your IT provider must change at their end. A one page list of what the copier needs saves time for both sides.
Can you fix a document feeder that double feeds?
Usually. A worn separation pad or feed roller is the normal cause. We replace them and clean the glass.
Do you repair plotters in industrial offices?
Yes. Tell us the make, the model and what the output looks like, since banding, skewing and smearing each point to a different part.
How quickly can someone come?
Same day service is available. Ring early and we say what is possible. If the lines are busy, the call is logged and returned.
How is the price set?
By phone, before anyone is booked. Nothing is locked in.
Do you sell machines too?
We do, selling and buying copiers and printers as well as repairing them.
Our machine is leased through a fleet contract. Can you still help?
Ring your contract holder about anything the agreement covers. We can help with machines outside a contract, with network settings, and with a second opinion.
My dockets are smudged. Is the printer failing?
Often the fuser is worn or dirty, or the paper is damp. The fuser, paper path and toner get checked and we tell you which it is.
