What is it doing?
Make, model and what the panel says. We phone you with a figure.
Laser Printers Sunshine Coast
Tell us what is on the label and what the panel says, and a figure comes back by phone. On a busy day the message waits in the log until someone returns it.
Ring any time in business hours. If we are on another call yours is logged and returned, so leave a name, a number, the suburb or building and the machine. This covers the whole coast, the hinterland and Gympie. Offices, clinics, schools and trades.
Two minutes of preparation saves a second call. Find the suburb and the building. Look for the model name on the front or side. Read the display message out word for word if you can. Work out whether everyone has stopped printing or only a few people, and think back to anything that changed: an office move, a new server, a password policy, Friday night's storm.
A photo of the display, a bad page or the model label can be attached to the form on this page, and if you are not sure of the model the photo settles it.
How the trouble began matters too. Faint streaks that worsen each week point somewhere other than a machine that quit mid job with a code on the panel. Nobody ever says anything changed, and then they remember the cleaner moved the printer.
We may be on another call. Leave a message and it goes into the log: name, number, building, machine. Whoever rings back has read it and starts from there.
The callback is a proper chat. We ask what the technician would ask at the door, say what that fault usually turns out to be and what the repair involves. Sometimes the honest answer is that the machine is near the end and a repair will not last, and we say that.
Some people hold back because they think a phone call is a commitment. It is not. Hear our view and the price, then decide.
No quote comes before we know the fault, and there is no price list, because one symptom is a different job on a different machine. Three things build the figure: parts, time on site, and building access such as a gate pass.
If the technician opens the machine and finds something else, they stop and ring you before carrying on.
Plenty of coast businesses have a counter machine, one in the back office and another at a second site in a different town. Give us the make and model of each and say which one is causing the grief. We begin there and go through the others on the phone.
If writing suits you better than talking, the form does the same job: name, a number that gets answered, suburb, machine, and what it is doing. We phone with a price and the form commits you to nothing.
Say when to call. A receptionist who finishes at three, a surgery shut at lunch, a site manager only on the phone before seven: put it in the message and the caller already knows. Add anything about gates, shared yards or a lift, because access varies from site to site.
This form mostly handles repairs, but it takes machine enquiries too. If you want a new or second hand commercial copier, a lease, or you have one to sell, say so in the message.
Copiers, laser printers, plotters and multifunction machines in offices, surgeries, schools, depots, site offices and warehouses. Home printers are outside what we do. Unsure whether yours counts? Phone and describe it.
Ring around by all means. This is what we would ask, and what we say when we are asked.
On the phone, before a visit is booked. We explain what the figure covers and what could change it. Nothing is locked in on that first call.
Our technicians are certified, trained and experienced, and Toshiba and Kyocera are the makes we know best. The right person goes to your machine.
In 98% of repairs it does. We learn the make, the model and the code first, so the right parts are in the van.
We come back and fix it again at no charge.
Same day service is available. Ring early and we tell you what we can manage for your suburb.
No. It is repaired in your building on the Sunshine Coast. Technicians carry the common spare parts.
Yes. We buy and sell machines, so a second hand or new replacement is something we can talk about. You will hear it plainly when a repair is a bad spend, and without a sales push.
Make, model and what the panel says. We phone you with a figure.